Refund policy

Returns & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it, with all original seals and packaging intact. You’ll also need the receipt or proof of purchase.

For health, hygiene, and safety reasons, opened, used, tested, or unsealed beauty and personal-care products cannot be returned or exchanged, unless the product arrived damaged, defective, or you received the wrong item.

To start a return, please contact us at contact@jlbmultiservices.com. If your return is accepted, we will provide instructions on how and where to send your package. Items returned without first requesting a return will not be accepted.

Damages and issues

Please inspect your order upon reception and contact us as soon as possible if the item is defective, damaged, leaking, or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Opened, used, tested, or unsealed beauty and personal-care products cannot be returned for hygiene and safety reasons. We also do not accept returns on gift cards or final-sale items.

Exchanges

If an eligible unopened product needs to be exchanged, please contact us first. Once the return is approved, you may return the eligible item and place a separate order for the replacement.

Refunds

We will notify you once we’ve received and inspected your return and let you know whether the refund has been approved. If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please remember that your bank or credit card company may require additional time to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at contact@jlbmultiservices.com.